TIN 20-03
Telecommunications Information Notice 20-03: Multimedia Collaboration Services: Required Zoom Client Application Upgrade
May 26, 2020
Zoom has requested all account holders upgrade current client applications to version 5.0 or higher. If this upgrade is not performed, your current Zoom client will no longer function after May 30, 2020. The Office of Technology Services End User Computing plans to perform the upgrade to version 5.0.3 on Wednesday, May 27, 2020, at 5:00 p.m. Follow the linked instructions to verify the upgrade and complete if necessary.
Should you encounter any problems, please contact the AT&T Conferencing with Zoom Help Desk. You will need to provide your folder ID or your account information when calling, so please have that on hand. Contact information is listed below.
Video and Web Conferencing (Zoom) Trouble Reporting Information AT&T
Do not contact Zoom directly
- Phone: 844-310-2245 or 847-562-7161
AT&T Help Desk/Universal Agent - E-mail: solacollab@list.att.com
Questions about this information notice may be directed to OTS/NS Special Services at nsmultimedia@la.gov or 225.342.4420.
