Office of Technology Services Overview
Created in 2014, the Office of Technology Services represents a legislative initiative to consolidate and streamline IT services within state agencies, thus saving taxpayer dollars. OTS' mission is to increase the return on the state's investment in technology by promoting smart decision-making; solving problems intelligently; increasing the rate of project success; and fostering a skilled and professional workforce. The agency's operations budget is appropriated solely as inter-agency transfer or self-generated funds, recovering operational costs through a fee-for-service model.
Since its creation, OTS has moved from a federated model of IT service delivery and support to a shared infrastructure services model. The transition has allowed OTS to leverage economies of scale for software, hardware and maintenance; improve resource use; reduce duplication; establish a single Project Management Office; and centralize staff, funding and procurement. Multiple state agencies now run programs on common equipment for data storage, application services, network access and mainframe computing. OTS has been able to drive down costs via high-volume purchasing; drastically cut facility and support costs and improve service reliability by consolidating IT equipment into two dedicated state data center facilities; as well as right-size the quantity of licenses required and volume of equipment covered by restructuring software licensing agreements and equipment warranty contracts.
Chipping Away at the Backlog
During the 2017 regular session, the Legislature passed HCR 121, which tasked OTS to conduct a risk assessment of the existing mission-critical information technology systems in the executive branch, with a specific focus on IT systems that are outdated or inefficient, and to report those findings back to the Legislature. OTS ultimately identified necessary upgrades totaling almost $1 billion. Since that time, OTS has steadily chipped away at this backlog; as of early 2021, staff members were poised to have slashed that number by well over two-thirds.
OTS' primary offices, sections and units include:
- Agency Relationship Management
- Applications & Data Management
- Data Center Operations
- End User Computing
- Information Security
- Office of Operations
- Production Support Services
- Project & Portfolio Management
- Strategy, Planning & Administration
OTS continues to create and implement cost-saving efforts that put Louisiana at the forefront of government IT.
Learn More about OTS
- Would you like to work for OTS? Check out the Careers in OTS.
- Do you represent a potential or existing OTS partner or contractor? Review the helpful links, policies and forms for Partners & Contractors.
- Are you an existing OTS customer who needs a product or service? Visit our Services We Provide page for detailed descriptions of what we have to offer.
- Would you like to read more about OTS accomplishments? Check out the Tech Spotlight page for a sampling of our projects and other initiatives.