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Interested in joining the ots team? You could be IT!

The Office of Technology Services is an end-to-end IT shop that supports many sectors within the executive branch of state government, and we are always looking for motivated professionals to help support information technology services across all areas of expertise.

OTS fosters careers in areas such as application development, incident management, systems administration, core infrastructure management, communications services, networking, program management and mass mail/print operations.

Our agency offers many benefits and provides opportunities for its employees; not only do they work in an exciting, innovative field, but they also have plenty of potential for advancement.

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Current Job Openings

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Job Title	Closing Date	Additional Information
IT Applications Programmer 1	Continuous	Function as a member of the modernization team that is responsible for the development of new applications using tools and processes defined by executive management and associated steering committees.
IT Applications Programmer 2 and IT Applications Programmer/Analyst 1	Continuous	Function as a member of the modernization team that is responsible for the development of new applications using tools and processes defined by executive management and associated steering committees.
IT Applications Programmer/Analyst 1/2	October 31, 2021	Meets extensively with users to determine needs and discuss user requests. Analyze user requests/defects/change requests in order to identify the necessary system development, determine effects on existing system functionality and estimate for timely completion of development. Attend JAD sessions as well as Technical Design Documents (TDD) review sessions. Review user requests, test plans and playbooks for maintenance and deployment activities. Review and provide feedback on deliverables, technical documents, project plans, issues and risks, change requests and defects. Support System Testing and User Acceptance Testing activities.
IT Applications Programmer/Analyst 1/2	November 09, 2021	Maintains highly critical production systems by identifying, researching, and resolving program, machine, data, or system software problems, and frequently interacting with other employees, supervisors, or users. Provides technical advice, assistance or guidance to employees less experienced or familiar with a specific programming language or with the system, and provides system analyst training to programmer/analysts. May include learning or researching new programming languages and/or assisting project leader with research or projects.
IT Applications Programmer/Analyst 1/2	Continuous	Function as a member of the modernization team that is responsible for the development of new applications using tools and processes defined by executive management and associated steering committees.
IT Applications Programmer/Analyst 1/2	October 29, 2021	Designs, codes, compiles, tests, debugs, modifies and documents new or existing highly complex applications programs within accepted standards, procedures and guidelines using OTS technology stack. Meets with users to determine project needs and provide system support. Evaluates user's request for changes to determine specific tasks and effects on existing programs and systems. Writes project, program, and system specifications. Develops software utilities as needed to increase productivity.
IT Applications Project Leader	November 04, 2021	Serves as the technical lead, creating high-level architecture specifications and addressing problems of systems integration and compatibility at the system level. Works with the business owners to ensure that the business needs and requirements are met by the technology solution. Designs, codes, compiles, tests, debugs, and documents new or existing applications within accepted standards, procedures and guidelines.
IT Equipment Operator 1/2/3	Continuous	Operate enterprise print and mail equipment, such as printers, mail sorters, and finishing devices. May also operate computer console for monitoring statewide computer systems.
IT Management Consult 1	November 09, 2021	Coordinates, develops, evaluates web-based e-commerce applications; assesses needs of requests for information from various databases by utilizing most efficient method and satisfying requests utilizing web-based technologies whenever appropriate. Provides technical expertise and direction in planning, developing and implementing both management and information systems; provides technical expertise to assigned program managers in developing methodologies to measure application and module performance.
IT Management Consultant 1 (Senior Developer)	Continuous	Responsible for providing a high-level of technical expertise and leadership to application programmers responsible for applications development using third-generation languages.
IT Statewide Project Officer (Delivery Manager)	Continuous	Responsible for functionally directing and managing teams of IT Statewide Systems Analysts and IT Statewide Program Analysts in support of IT projects statewide.
IT STWD SYST ASST DIR (50399531)	October 29, 2021	Keeps upper OTS/Departmental management appraised of status at all times. Prepares ongoing status reports detailing current items in process (with% completion, ETA, slippage, etc) and communicates the results to OTS/Departmental management. IT Performance Indicators/metrics as required. Manages special tasks assigned to the Team as necessary. This includes the preparation of highly complex specialized reports; serving on committees/workgroups and Quality Assurance teams for projects; and participating in the development and review of OTS standards, policies and procedures.
IT Technical Support Specialist 1,2,3	November 01, 2021	May act as the first point of contact to provide end user support through information updates, creation and tracking of service requests, and performing basic or advanced hardware and software troubleshooting tasks. Performs user and system account management tasks such as resetting passwords and updating user information. Provides answers to user questions about basic and advanced usage of software packages.
IT Technical Support Specialist 1,2,3	November 01, 2021	Performs escalation of incidents and request to higher level technical staff for resolution. Interacts with technical support staff to perform device, software and application troubleshooting for resolution of issues and problems as needed. Completes continuing education and skills growth training to expand technical, software, and troubleshooting knowledge related to end user support tasks. Assists in providing information to be included in technical procedures, operational run books, knowledgebase content and user guides. Participates in meetings with supervisors, technical, and program office staff.
IT Technical Support Specialist 1,2,3	October 28, 2021	Acts as a system administrator to provide remote support to perform problem determination and resolution for issues that must be escalated. Assists in the Installation, maintenance, and configuration of hardware, software and applications. Answers user questions about basic or advanced usage of hardware, software and applications. Performs advanced user and system account management tasks. Documents technical procedures and support processes and provides knowledge transfer for run books and knowledgebase content. Performs root cause analysis of ongoing problems.
IT Technical Support Specialist 1,2,3 TJL	October 29, 2021	Acts as second or possibly the first point of contact to provide end user support through information updates, creation and tracking of service requests, and performing basic or advanced hardware and software troubleshooting tasks. Performs user and system account management tasks such as resetting passwords and updating user information. Performs advanced password administration for specialized programs.
IT Technical Support Specialist 1-3	November 02, 2021	Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users. Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.
IT Technical Support Specialist 1-3	November 08, 2021	Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software. Implements and maintains database security, maintenance utilities, and documentation. Performs system programming language support in accessing and creation of databases.
IT Technical Support Supervisor	November 02, 2021	Directly responsible for supervising personnel and daily activities of the OTS onsite field office support team. Responsible for evaluating workload and ticket status, assigning tasks and monitoring various daily operating functions including interaction with the user and the vendor community, recording requests for assistance from users, and tracking and solving user problems from recognition to resolution. Oversees the performance of second level and third party support activities including incident and problem determination and resolution to ensure defined Service Levels are being met. Coordinates with higher-level technical support staff across the OTS teams.
IT Telecommunications Technical Analyst 1	October 28, 2021	Meet with agency management to determine telecommunications needs assessment regarding other Centrex Service applications. Develop detailed cost analysis and design of telecommunications offerings relating to Centrex, and ISDN Services. Perform installation, implementation, and training of ISDN Digital Electronic Business Sets, Aastra Business Sets ,ISDN Consoles and Uniform Call Distribution Systems.
IT Telecommunications Technical Analyst 2, 3	October 28, 2021	Meets with agency officials to determine telecommunications needs assessment for PBX and/or Key System upgrade or replacement and recommend the most cost effective and efficient method for upgrading or replacing the agency’s telecommunications equipment and/or services. Develop detailed cost analysis and design of telecommunications offerings relating to PRI, SIP Trunking, and Hosted IPT services. Oversee installation, implementation, and training of PBX and/or Key System upgrades.
Printing Consultant 1-3, OTS/PSS, Position # 50622391	October 28, 2021	Consults with user agency buyers an purchasing agents in printing needs, including complex printing specifications and operations such as four-color process, print-to mail, and fulfillment. Advises customers on file requirements, job layout, paper/link selection, capabilities and equipment limitations. Serves as liaison between State Printing and client accounts. Enters complex printing job orders into workflow software for production unit to fulfill printing requirements. Prices printing jobs and prepares quotes for clients based on job specifications.

Benefits of Working for OTS