OTS Careers: Work With Us
Interested in joining the ots team? You could be IT!
The Office of Technology Services is an end-to-end IT shop that supports many sectors within the executive branch of state government, and we are always looking for motivated professionals to help support information technology services across all areas of expertise.
OTS fosters careers in areas such as application development, incident management, systems administration, core infrastructure management, communications services, networking, program management and mass mail/print operations.
Our agency offers many benefits and provides opportunities for its employees; not only do they work in an exciting, innovative field, but they also have plenty of potential for advancement.
Current Job Openings
Click Job Title for details and to apply online.
| Job Title | Closing Date | Additional Information |
|---|---|---|
| IT Statewide Analyst 1,2,3 (AKS) | May 30, 2022 | Provides specialized advanced technical management consultant functions and analysis to the technical support and management staff for the support of the OTS service management system including Incident, Problem, Request, Configuration, Change, Knowledge Management, and the Asset Management modules. Provides consulting services for these systems critical to the business operations of the enterprise through planning, technical expertise, analysis, quality assurance projects, procurement, disaster recovery management, technical documentation, and security. Makes recommendations, and assists other OTS staff including senior management with technical strategy and best practices. |
| IT Statewide Associate Engineer 1-4 (OTS-DCO) | June 01, 2022 | Performs, with oversight, basic information technology infrastructure maintenance tasks such as security patching and standard updates. Assists in providing basic help desk support tasks pertaining to data center operations. Assists in provisioning basic services per approved requests. Assists in basic installations and configurations of equipment and supporting software. May assist in after hours emergency maintenance. |
| IT Statewide Associate Engineer 1-4 (OTS-DCO) | June 01, 2022 | Performs, with oversight, basic information technology infrastructure maintenance tasks such as security patching and standard updates. Assists in providing basic help desk support tasks pertaining to data center operations. Assists in provisioning basic services per approved requests. Assists in basic installations and configurations of equipment and supporting software. May assist in after hours emergency maintenance. |
| IT Statewide Associate Engineer 1-4 (OTS-DCO) | May 25, 2022 | Performs, with oversight, basic information technology infrastructure maintenance tasks such as security patching and standard updates. Assists in providing basic help desk support tasks pertaining to data center operations. Assists in provisioning basic services per approved requests. Assists in basic installations and configurations of equipment and supporting software. May assist in after hours emergency maintenance. |
| IT Statewide Associate Engineer 1-4 (OTS-DCO) | June 01, 2022 | Performs, with oversight, basic information technology infrastructure maintenance tasks such as security patching and standard updates. Assists in providing basic help desk support tasks pertaining to data center operations. Assists in provisioning basic services per approved requests. Assists in basic installations and configurations of equipment and supporting software. May assist in after hours emergency maintenance. |
| IT Statewide Associate Engineer 1-4 (OTS-DCO) | June 01, 2022 | Performs, with oversight, basic information technology infrastructure maintenance tasks such as security patching and standard updates. Assists in providing basic help desk support tasks pertaining to data center operations. Assists in provisioning basic services per approved requests. Assists in basic installations and configurations of equipment and supporting software. May assist in after hours emergency maintenance. |
| IT Statewide Infosec Analyst 1, 2, 3(143688, SPA) | May 31, 2022 | Assists business process owners in OTS and in other agencies with corrective actions resulting from information security reviews by performing moderately complex tasks in support of statewide information security protocols. Assists in updating OTS information security policies, procedures, standards, and guidelines per industry standards by performing moderately complex tasks in support of statewide information security protocols. Monitors reports, systems, logs, and alerts for suspicious activity in order to ensure information security. Resolves moderately complex information security concerns and escalates more complex information security issues to higher-level IT Statewide InfoSec personnel. |
| IT Statewide Operator 1-4 | May 26, 2022 | Independently operates printing equipment according to established procedures to produce materials consistent with established standards for printing. Ensures compliance with procedures and standards through continuous quality assurance and reporting. Participates in efforts to improve operational outcomes by identifying and raising to management any deviation in production from established standards. Remains abreast of such standards and procedures. |
| IT Statewide Operator 1-4 | May 26, 2022 | Independently operates printing equipment according to established procedures to produce materials consistent with established standards for printing. Ensures compliance with procedures and standards through continuous quality assurance and reporting. Participates in efforts to improve operational outcomes by identifying and raising to management any deviation in production from established standards. Remains abreast of such standards and procedures. |
| IT Statewide Systems Technician 1 -4 (KR) | June 03, 2022 | Incumbent of this position reports to the EUC IT Statewide Systems Support Engineer. EUC is the first point of contact for all statewide IT incidents, issues and requests from more than 30,000 users and devices in 720+ locations. EUC services are divided into 5 core areas of concentration including; Field Operations, Advanced Remote Support, End User Technology, Incident and Ops Management, and Comm and Network Services. Incumbent of this position is responsible for field office technical support of advanced devices in the assigned region. The hardware to be supported may be specialized or complex and includes various types of network devices, servers, Audio/Video components and associated peripherals in addition to desktop and end user devices. All work tasks are assigned and monitored through the service management ticket system. The incumbent will need to be travel authorized to drive a state and/or personal vehicle to support OTS customer offices throughout the domiciled region and may travel frequently to OTS customer offices around the state to provide technical support services. This position requires occasional to frequent floor to waist lifting, waist to shoulder lifting, and shoulder to overhead lifting of equipment up to 50 pounds. Duties may be performed in highly complex and secured environments including prisons, mental health institutions and developmental facilities. |
| IT Statewide Systems Technician 1,2,3,4 (BL) | May 25, 2022 | Acts as the first point of contact to provide end user support through information updates, creation and tracking of service requests, performing basic or advanced hardware, and software troubleshooting tasks. Performs user and system account management tasks such as; resetting passwords, updating user account information, tracking and updating assigned asset information. Provides feedback to customers concerning basic and advanced technical incidents. Surveys customer technical and business process information gathering and performs analysis to prepare for system implementations or software changes. Technically leads user and system testing of new or changed software and hardware settings and configuration. Performs installation, configuration, break/fix, troubleshooting, repair and decommissioning tasks. Leads and participates in large-scale hardware and software deployment projects at locations within the region or infrequently around the state. |
| IT Statewide Systems Technician 1-4 (AR) | May 26, 2022 | Acts as a System Administrator and Subject Matter Expert to provide remote support to perform advanced problem determination and resolution for issues that cannot be resolved by the Service Desk and must be escalated. Assists in the installation, maintenance, and configuration of hardware, software and applications. Answers user questions about advanced usage of hardware, software and applications. Performs advanced user and system account management tasks. Documents technical procedures and support processes to be followed by the Service Desk staff. Provides knowledge transfer for run books and knowledge databases. Performs root cause analysis of problems. Participates in systems administration of the Service Management, Configuration Management, Antivirus and Threat Management, Network Print, File Director, Appsence, La Meds and other backend systems in use by the End User Computing organization. |
| IT Statewide Systems Technician 1-4 (ZK) | Continuous | Acts as a technical lead for team members and assists with providing basic, advanced and highly complex onsite and remote end user hardware, software and application support for devices including: desktops, laptops, tablets, phones, printers, scanners, audio/video units, fax units and associated peripherals in customer offices. Performs mobile device management enrollment and configuration deployment. Acts as a project consultant for hardware and software deployments and changes to establish requirements, timeline, resources, costs and overall plans. Leads highly complex projects pertaining to end user technologies. Performs local area network troubleshooting with assistance from higher-level engineers for network routers, switches and cabling. Travels throughout the domiciled region as needed or around the state as requested. |
| Project Manager (IT Statewide Program Manager 1, 2, or 3, PMO 184436) | May 26, 2022 | Performs program management duties for highly complex information technology initiatives by applying project management methodology software development, quality assurance, scope assessment, and risk assessment in order to ensure the successful implementation of supported projects. Manages and assigns duties and tasks to the project team and other OTS resources as required by the project work plan. Facilitates project role and project tasks with other OTS verticals. Meets with management at the Department level to coordinate successful project implementation and completion including Undersecretaries, directors, budget, program leaders, and IT leadership. May exercise functional supervision over multi-disciplined project teams; suggests changes to the team structure to better suit individual project needs. |
| Student Worker (LW) | May 22, 2022 | An applicant must be enrolled in an accredited college or university in the State, in a sufficient number of courses and classes in such institution to be classified as a full-time regular student under the criteria used by the institution in which they are enrolled. A full-time student retains their status during breaks, which occur in the course of or between session, including summer breaks. Pay will be hourly and based upon the student’s major and classification within their program. Student operators may be scheduled to work 15-25 hours per week, between the hours of 7:30 a.m. and 5:00 p.m. Background check, drug test and verification of enrollment from the educational institution will be required upon hire. |
