TIN 19-05

Telecommunications Information Notice 19-05 Change in Intercept/Referral Service for Disconnected Telephone Numbers

November 26, 2019

Effective on or after December 31, 2019, the Office of Technology Services will discontinue number-to-number referral service for disconnected numbers. The OTS/NS Catalog of Services will be updated to reflect this change.

AT&T will be changing its Intercept / Referral Service to a standard announcement on or after December 31, 2019. Intercept is provided when a customer's telephone number is disconnected or changed. Currently, calls to the intercepted number are provided a recorded message, indicating the number has changed and, where the service available and if the customer elected, a referral to a new number.

On or after December 31, 2019, the standard announcement will inform callers of the following: "We're sorry, you have reached a number that has been disconnected or is no longer in service. If you feel you have reached this recording in error, please check the number and try your call again." (Note: Verbiage may vary slightly based on customer location.) All customers currently using Intercept, including those with existing Referral announcements, will be moved to the standard announcement on or after December 31, 2019.

Agency telecommunications coordinator may request updated telephone numbers be made available to the public at no charge through the State Government Directory Assistance Service, which can be reached by calling 225.342.6600. For information about providing directory listings, contact Laura Matherne at laura.matherne@la.gov or 225.342.7725.

Questions about this information notice should be addressed to Jolene Ardoin at jolene.ardoin@la.gov or 225.342.8682.