Enterprise Device Network Access

Enterprise Device Network Access

EDNA service is the on-ramp to the network for PCs, printers, servers and similar devices in OTS-managed user locations statewide. This service provides wired and wireless network connectivity for each network-attached device through a shared local area network infrastructure onto the managed wide area network backbone and/or the internet. Connectivity from each user site to the OTS network and the internet is purchased separately (see Regional Ethernet and Internet). However, consolidated Internet access through the OTS data centers is included in the EDNA service.

Wireless LAN access is also included in the EDNA rate. The service is designed for building residents and guests. It requires authentication for state users and identification/validation for guests. OTS will not provide "open" wireless access for the general public.

The following wireless networks are available at all OTS-managed end-user sites:

• LASG_WIRELESS* – Provides access to private agency resources. Only accessible to State PCs with an appropriate certificate installed and users with specific permissions.
• Guest_Portal – Provides Internet access to any device that is capable of registering through a web portal. Intended for general guest access (such as a vendor or outside presenter) and will allow a maximum of 10 hours access per registration.
• LASG_VIP_GUEST – Provides persistent Internet access to devices that are capable of installing a pushed certificate and which allow direct user authentication. The one-time onboarding process is done through a web browser and requires a State user account. Once complete, the device will automatically connect to the LASG_VIP_GUEST network and authenticate silently. Intended for State employees’ legacy and personal devices.

*Note: State issued devices that are configured to use the LASG_WIRELESS internal network will not be allowed to connect through Guest Portal or LASG_VIP_GUEST for security reasons.

Facility wiring used to support the EDNA service must meet OTS standards. OTS Wire and Cable consultants will determine the readiness of each location and provide detailed quotes for any required improvements. Wiring upgrades/installations/changes/repairs are managed by OTS but are not included in the EDNA rate. Customers should report all wiring issues to the OTS Service Desk and should not attempt to repair or alter wiring on their own as this will void contractor warranties. If a wiring contractor is dispatched to make a cable repair and the repair is not covered under warranty, those time and materials expenses will be passed on to the customer.

Supplemental Service Offerings 

Virtual Private Network (VPN) 

• Provides secure, encrypted remote access to internal data center resources from remote locations.  
• Available for authorized individuals (clients) and for always-on connectivity to third party sites (tunnels). 
• Contact the OTS Network Security team for more information. 

Hospitality Access Point 

• Alternative to VPN that provides secure remote network connectivity through a portable hardware device called a Hospitality Access Point.  
• H-AP may be used by teleworkers, mobile employees, and very small offices whose workstations are managed by OTS. 
• Provides a scaled-down version of the standard secure OTS remote office network solution. The H-AP device plugs into an existing Internet-connected network or may optionally be equipped with an LTE SIM card or other dedicated Internet connection (additional fees apply) for access back to the OTS network and to the Internet. The HAP extends the OTS secure enterprise wireless solution to the small office or home office and provides limited wired Ethernet connectivity, supporting up to six total devices in one subnet. 
• HVS phones are not currently supported due to the single subnet restriction. The HVS Communicator soft client is supported, with the exception of E911 service as location data cannot be accurately relayed. 
• Contact the DCO Network management team for more information. 

Who Can Use This? 

Customers may utilize Enterprise Device Network Access service and the supplemental services described above if OTS fully manages their IT infrastructure or if they are housed in a multi-tenant building for which OTS manages the network.

Billing Rates 

* EDNA charges will be applied automatically to every device that OTS End User Computing manages. Additional EDNA fees will be applied to other end-user devices discovered on the network.

** The cost of wiring upgrades/installations/changes/repairs is not included in the EDNA rate and will be the responsibility of the customer. Agencies housed in leased facilities are encouraged to understand whether the building owner is responsible for wiring costs before ordering wiring services.

How to Order 

Enterprise Device Network Access service is automatically billed at all OTS-managed user sites and does not need to be ordered. To initiate a request for network service at a location not currently supported by OTS, please submit a Network/Telecom Project Request (OTS-16) via the OTS Service Desk. An approval request will be forwarded to the TC(s) for the agency/section/office listed in the request. Upon approval, the service request ticket and various tasks will be assigned to appropriate OTS teams based on the selections made in the request.

The OTS-16 service request should also be used to request H-AP service.

VPN service may be requested by emailing the OTS Service Desk.

Trouble Reporting 

Network troubles should be reported to the OTS Service Desk by calling 225.219-6900 or emailing the OTS Service Desk. See also trouble reporting guidance.