Any written complaints from residents can be directed to the Office of Community Development either via email or postal mail at:
Office of Community Development
P.O. Box 94095 Baton Rouge, LA 70804-9095
ATTN: Executive Director
OCD will provide a timely, substantive written response to the complainant within 15 working days of the receipt of the complaint, when practicable. Additionally, OCD requires that its subrecipients follow a Citizen Complaint procedure that is reflective of the goals of the Citizen Participation Plan. Recommendations and guidelines for the subrecipient design and implementation of that procedure are outlined in Section 2 of the OCD CDBG-DR Grantee Administrative Manual. Any citizen complaints received by subrecipients will be logged and maintained locally, so that they can easily be made available for review by OCD at any time. Finally, it is also an OCD requirement that the complainant be made aware by the subrecipient that if he or she is not satisfied with the response from the subrecipient, a written complaint may be filed with OCD directly. Any questions—from either residents or subrecipients—regarding anything covered in the OCD CDBG-DR Grantee Administrative Manual can be directed here.